Website & Payment Terms and Conditions

YOUR ACCEPTANCE OF TERMS AND CONDITIONS

The website www.reigniteretreat.com and the online products, services and materials (the Services) provided over the website (together referred to as the Website) are owned and operated by REIGNITE ENTERPRISES (ABN 40 938 805 104) (Reignite). Any reference to “we”, “us” and “our” in these Terms and Conditions refers to Reignite.

The following terms, together with the Privacy Policy, and any other additional terms and conditions provided throughout the Website form the Terms and Conditions for use of the Website and Services and any web pages contained there in.

Please carefully read these Terms and Conditions before you use this Website. In using and continuing to use the Website, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must not continue to use the Website.

These Terms & Conditions apply whenever you access the Website or utilise the Services, regardless of how you access the Website, including but not limited to; the internet, tablets, smart phones, mobile phones and RSS feeds.

We may revise these Terms and Conditions from time to time by updating these Terms and Conditions. The revised Terms and Conditions will take effect upon notice there of, which may be provided to you by posting on the Website, via e-mail or any other means.

INTELLECTUAL PROPERTY ON THE WEBSITE

All intellectual property in relation to the Website and the content on the Website (including proprietary information, strategies, confidential information, trade secrets, software, design, diagrams, text, data, financial information, compilations, databanks, graphs, speeches, icons, logos, copyrights, designs, trade marks, concepts sound recordings and graphics comprised in the Website) (“Intellectual Property”) belongs to Reignite or its licensors or affiliates.

Reignite retains all right, title, and interest in and to the Website and all related content and Intellectual Property, and nothing you do on or in relation to the Website, or any of the related content will transfer any rights, in intellectual property or otherwise, to you, or license to you any such rights unless expressly stated otherwise.

You agree not to do anything that interferes with or breaches the Intellectual Property rights in the Website. You agree not to copy, modify, create a derivative work, reverse engineer, reverse assemble, attempt to discover the source code, sell, assign, sub-license, suggest association with us or any Service, product, brand or trade mark, grant a security interest in or otherwise transfer any content on the Website.

You may download and view content or print a copy of material on the Website for personal, non-commercial use, provided that you do not modify the content in any way. This non-exclusive right specifically excludes, any rights to: resell or make any commercial use of the Website; or collect and use any product listings, descriptions, or prices; or make any derivative use of the Website. You may not use any of the Intellectual Property as part of a hyperlink without our and each such party’s express written consent.

All rights, implied or otherwise granted to you to use our products, Website and Services are non-transferable.

Except as granted under these Terms and Conditions, permission to reprint, communicate broadcast or otherwise exploit or electronically reproduce the Website, or any related content in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from us. You may contact us at info@reignitelife.com if you wish to obtain such consent.

PAYMENT TERMS

We provide you with a number of products and services which can be purchased over the Website. Please note that each product and/or service will have differing payment terms – all of which are listed out below. Please contact us at info@reignitelife.com if you have any queries regarding these payments and/or payment methods utilised by us.

All prices for each product or service offered by us are stipulated on the specific product or service’s page on the Website. All prices are determined at the time of your order and, prior to your payment, are subject to change without notice.

Reignite Retreats & Reignite Events– Payment Terms

Product details are available at: www.reignitelife.com/events

Payment Method: Payment of the purchase price and any upgrade options available to you on the Reignite Retreat pages are to be made to Reignite without any deduction or discount other than as otherwise stated on the Website via the method provided in the specific Reignite Retreat or Events page only.

Events Refund Policy:

As we commit to our venues and service providers well in advance, all payments and deposits are final and non-refundable unless otherwise provided for under applicable Consumer Protection legislation. Accordingly, no amount shall be refunded to you upon your cancelation of registration of the Retreat.

Notwithstanding the above, in the Event that you cannot make your retreat date, you will have the opportunity to transfer your registration in respect of a Retreat to a future Retreat date (within 6 months of your existing booking) or to a third party for a transfer fee of the following amounts:

  • For 2 Day Retreat Bookings: AU$250 per person
  • For all other Retreat Bookings: AU$500 per person

Transferring your booking to a future Retreat date must be made by you at a date that is no less than 28 days from your scheduled Retreat date and this option is only applicable if there is availability at a future retreat within 6 months of your existing booking which is at the value of your existing booking or less.

Transferring your booking to a third party must be made by you at a date that is no less than 14 days from your scheduled Retreat date.

If you are unwell and unable to attend your retreat at short notice, we require you to provide us a Doctors certificate which states that you are unable to attend the Retreat, which you can send to info@reignitelife.com. In the instance of being unwell, we will transfer your booking to a future retreat date within 6 months of your existing booking,  with the above transfer fees being applicable.

If for any reason a Retreat is unable to go ahead due to a force majeure event, we will give you the option to transfer your booking to a future date. For force majeure details, please see our force majeure policy as described in our terms & conditions.

Full Events Terms and Conditions: Can be viewed at: reignitelife.com/events-terms-and-conditions

Reignite Physical Products and Online Store- Payment Terms

Store Details are available at: www.reignitelife.com/shop

Payment Method: Payment of the purchase price and any upgrade options available to you on the Online Store pages are to be made to Reignite without any deduction or discount other than as otherwise stated on the Website via the method provided in the specific Reignite product page only.

Refund Policy: 

We do not offer refunds for change of mind under our Reignite Standard Refund Policy, and all payments are final and non-refundable unless otherwise provided for under applicable Consumer Protection legislation. However if for any reason your product/s are damaged or faulty upon receiving them or they are not the correct products to what you ordered, we will exchange them with a replacement product of the same value.

Returns

Reignite offers a 21-day returns policy on all online product purchases if they are received by you under any of the following conditions:

  1. Product/s are damaged
  2. Product/s are faulty
  3. Product/s are not the correct item/s you ordered

If your products meet the above conditions, we will exchange them with a replacement product of the same value.

To make a claim for a replacement, please follow the following steps:


1. Please contact us at info@reignitelife.com within 21 days of receiving your products and please include the following details.

  • Name
  • Contact Number
  • Order number
  • Photos of your order
  • Details of the issue

2. We may require you to send your original products back to us. If we require this, we will communicate with you further and we will cover all transport costs involved in replacing and exchanging incorrect, damaged or faulty products.

To claim your out-of-pocket expenses for returning any product(s) to us, please send any copies of receipts for postage to info@reignitelife.com.

3. We will endeavour to send you out a replacement within 5 working days of receiving your returned goods.

All Products – Additional Payment Terms

The following terms apply to the purchase of all Services and products purchased from the Website.

In order to purchase and product or Service from the Website, you will need to take the following steps: (i) you must add any products and/or services you wish to purchase via the applicable product or service Website page; (ii) you must provide your details, confirm your order; (iii) Reignite or any of its third party merchant affiliates will handle your payment; (v) we will send you an email confirming your order. Once the above is complete, we will deliver to you the requisite materials as prescribed in the relevant product or service page on the Website.

You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Reignite products, Services and Website is for either (i) a refund of applicable and requisite fees already paid; or (ii) a re-delivery of products, services or other materials paid for where such choice shall be at the discretion of Reignite.

Not with standing anything to the contrary all prices noted on the Website are inclusive of GST, VAT and other similar value added taxes, if applicable.

Limitation of Liability

Reignite makes no express or implied representations or warranties regarding its service, programs products and Website, any implied warranties of Reignite’s ability, fitness for a particular purpose, and non-infringement are expressly disclaimed and excluded. In addition, Reignite makes no representation that the operation of the RAP will be uninterrupted or error free, and we will not be liable for the consequences of any interruptions or errors.

REIGNITE AMBASSADOR PROGRAM

Product details are available at: https://reignite.wistia.com/medias/v9oem77dq8?fbclid=IwAR2eZq7HSqTokIZI9-xOQvEbTT42NkgUSk3iyklqheI3HhbYGTf4c2McvTk
Upon your registration as a Reignite Premium Member (details available on http://reignitelife.com), you will be given access to apply on the website to become a member of the Reignite Ambassador Program. Following your application on the Website your application will be reviewed by Reignite, and if your application is successful, you will be automatically registered into the Reignite Ambassador Program (“RAP”) that will qualify you to earn Commissions via certain actions over the Website and Reignite’s products. These actions are referred to herein as “RAP Actions” and will only result in the Commissions to you provided that you fully satisfy all requirements of the relevant RAP Action and completion requirements of a given action. The RAP Actions and corresponding Commissions earned by you are here: reigniteretreat.com/media

Ambassador Program Participation Levels

You warrant to Reignite that:
There are 4 levels of participation in the Ambassador Program as follows:
  • Ruby Ambassador;
  • Gold Ambassador;
  • Platinum Ambassador; and
  • Elite Ambassador.
Each progressive level requires additional commitments and Rewards Actions from you in order to either maintain or progress to the next level within the Ambassador Program. Details of the commitments provided by each Level are provided in Reignite Ambassador Program Overview. The terms of the Program Overview are subject to change without notice at the sole and absolute discretion of Reignite.

RAP Action – Commissions

Subject to the Reignite Ambassador Program Overview terms, you may earn monetary commissions on income received and not refunded by Reignite from you referring third parties to enrol in or purchase a premium Reignite program, product or service over the Website.

The Ambassador Commission shall be a the percentage of net receipts as prescribed here in the Website https://www.reigniteretreat.com/wp-content/uploads/pdf/Reignite_Rewards_Summary_Reignite_Retreats.pdf as received by Reignite from the third party referred customer. Net Receipts means Reignite’s gross receipts solely derived from the referred customer (and not refunded), distribution, marketing and promotional costs. To avoid doubt, Reignite shall deduct from monies payable to you any sums (incl. withholding taxes) which Reignite is obliged to pay or withhold in respect of royalties and other payments by reason of law.

The Commission shall be accounted to you on a weekly basis when amounts are due.

Fast Track Bonuses and Advancement Bonuses are paid on a monthly basis when amounts are due.

For the requisite Commission to crystalise, the third party must complete the relevant Website order form and remit full payment for the Reignite program, product or service. Commissions will be paid to you on third party sales that are made when the third party clicks through qualified, correctly structured Ambassador links. You are responsible to ensure that these links are property coded and any mistakes in this regard will render the relevant Commissions void.

In the event a referred third party requests a refund for a transaction for which you have earned Commissions, any Commissions derived from the original purchase will be deducted from your account balance.

Marketing Assets

Affiliates are permitted to use certain Reignite and RAP brand and marketing assets as created solely by Reignite that are available from only http://reigniteretreat.com/. Logos and other assets cannot be modified. No other forms of branding or edited Reignite or RAP assets may be used by you. You hereby warrant and agree that you do not have any trademark, copyright or any other rights to these Assets.

Notwithstanding anything to the contrary, Reignite shall be entitled, at its election to review and approve any and all marketing materials that you utilise that is in respect of Reignite, the Rewards Program or otherwise. If, at Reignite’s sole discretion considers such materials to be off-brand, of poor taste or quality or not of a marketable standard, you shall not be entitled to broadcast or distribute such materials until you change the same so as to ensure their compliance with Reignite guidelines. You must, within 10 days of notice, deliver all such materials to Reignite for such examination.

Obligations

You must and will never:
  • imply that you are acting on behalf of Reignite and will never advertise Reignite services, programs, products and similar of the same directly. You must and will never bid for advertisements that compete with Reignite;
  • represent themselves, Reignite or their relationship with Reignite in a false or misleading way;
  • engage in the distribution of an unsolicited bulk email (spam) mentioning or referencing Reignite;
  • advertise on sites that contain or promote illegal activities;
  • offer rebates, coupons or other kick-backs to prospective customers as an incentive;
  • engage in self referrals, fraudulent transactions or act fraudulently or against the spirit of the RAP;
  • breach any terms of the Privacy Act 1998 (Cth) and the General Data Protection Regulation of the European Union in any of your actions under the RAP;
  • promote any of the following whilst participating or conducting actions with third parties that are related to the RAP:
  • promote sexually explicit materials;
  • promote violence;
  • promote discrimination in any way;
  • promote illegal activities;
  • incorporate any materials which infringe or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law;
  • include “Reignite” or variations or misspellings thereof in your domain name;
  • otherwise in any way unlawful, harmful, threatening, defamatory, obscene, harassing, or racially, ethnically or otherwise objectionable to us in our sole discretion;
  • include software downloads that potentially enable diversions of Rewards Credits from other affiliates in the RAP; or
  • create or design a website or any other website that you operate, explicitly or implied in a manner which resembles the Website nor design your website in a manner which leads customers to believe you are Reignite or any other affiliated business.

Reignite reserves the right, at any time, to review your referral methods and approve the use of links and require that you change such methods or use to comply with the guidelines provided to you by Reignite from time to time.

Term & Termination of RAP Participation

Either party has the right to terminate your involvement in the RAP immediately and without prior notice, without cause and no compensation. Notice of such termination must be via email.

If you terminate your involvement, you will be entitled to be paid any outstanding commissions that were issued to you during the Term.

If Reignite chooses to terminate your involvement in the RAP you will be informed via email and accordingly, any commissions earned by you under the RAP will be voided and therefore unavailable for payment from the date at which such email is sent to you.

Reignite may modify any of the terms and conditions of the RAP at any time at its sole discretion. In such event, you will be notified by email. If any modification is unacceptable to you, your only option is to terminate your participation in the RAP. Your continued participation in the RAP following the posting of the change notice will indicate your agreement to the changes.

Limitation of Liability

Reignite makes no express or implied representations or warranties regarding its service, programs products and Website, any implied warranties of Reignite’s ability, fitness for a particular purpose, and non-infringement are expressly disclaimed and excluded. In addition, Reignite makes no representation that the operation of the RAP will be uninterrupted or error free, and we will not be liable for the consequences of any interruptions or errors.

USE OF THE WEBSITE

You acknowledge that Reignite may, in our sole discretion and without notice, vary, modify or discontinue, temporarily or permanently, any or all of the Website (and parts thereof) and you agree we are not liable to you or any third party for such variation, modification or discontinuance.

Reignite does not warrant that functions contained in the Website content, such as hyperlinks, will be uninterrupted or error free, that defects will be corrected or that Reignite or our hosting server, are free of viruses or bugs.

THIRD PARTY CONTENT & LINKS

The Website may include links to third party sites which are not related to Reignite and in relation to which Reignite has no control or interest. The appearance of those links on this site does not indicate any relationship between Reignite and that third party or any endorsement by Reignite of that third party, its site or the products or services which it is advertising on the Website.

The information on the Website is provided ‘as is’, without express or implied warranty. The inclusion of any link does not imply that we endorse the linked site. You use the information and links at your own risk.

You must not link to the Website from a third-party site without first obtaining the prior written consent of Reignite.

DISCLAIMER

The content within the Website and Services is provided “as is” and without warranty of any kind, expressed or implied. To the fullest extent permitted by applicable law, we disclaim any and all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the functions contained in any Service will be uninterrupted or error-free, that defects will be corrected, or that the Website or the servers that make such content available are free of viruses or other harmful components and you assume the entire cost of all necessary servicing, repair or correction of any of your equipment or software. We make no representations or warranties regarding use, or the results of use, of any content, product or service contained on or offered, to the Website or Services (and specifically no representation or warranty of correctness, accuracy, completeness, reliability or safety).

Neither Reignite, the Website, the Services nor its staff, employees and/or agents provide financial or tax advice to you or your business and such matters are expressly excluded from our service offering to you. You should seek the advice of professionals in these areas at your discretion and note that the Services and Website are not substitutes for such professional advice.

To avoid any doubt, nothing herein affects any statutory rights you may have as a consumer.

WARRANTIES & INDEMNITY

You warrant to us that:
  • you are legally capable of entering into binding contracts;
  • you have full authority, power and capacity to agree to these Terms and Conditions; and
  • the information provided in your order is accurate and complete.

To the fullest extent permitted by law, in no event will Reignite, its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers, or licensors (“Related Parties”) be liable for (1) any indirect, special, incidental, punitive, exemplary, or consequential damages; (2) any loss of use, data, business, or profits (whether direct or indirect), in all cases arising out of the use or inability to use the Website and/or Services; or (3) aggregate liability for all claims relating to the Website and/or Services more than the amounts paid by you to Reignite during the prior 6 months in question, to the extent permissible by applicable law.

Nothing herein removes or limits Reignite’s liability against you for fraud, fraudulent misrepresentation, breach of these Terms and Conditions, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.

You agree to defend, indemnify and hold harmless Reignite or its Related Parties from and against all claims, actions, demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with your use of the Website or Services, or resulting from, or alleged to result from, your use of the Website or Services, a breach of your representations and warranties or your violation of any of these Terms and Conditions.

PRIVACY POLICY

In using the Website, you may give us personal information in which you have certain rights including your name, email address, age, occupation, address, telephone number or in some instances, your financial details . By using the Website, you grant us consent to use your personal information in accordance with our privacy policy and you acknowledge that our privacy policy forms part of these Terms and Conditions. Please click on this link to view our privacy policy.

GENERAL

Where a force majeure event gives rise to a failure or delay in us performing our obligations under these Terms and Conditions, those obligations will be suspended for the duration of the force majeure event. A force majeure event will include: (a) any event which is beyond our reasonable control; (b) hacker attacks, or virus or other malicious software attacks or infections; (c) problems with the internet, part of the internet, or any third party internet service provider; and/or (d) power failure, industrial disputes affecting any third party, governmental regulations, fires, floods, disasters, civil riots, terrorist attacks or wars.

You may not transfer, assign, charge, sub-license or otherwise deal in any of your rights or obligations arising under these Terms and Conditions. Any attempt by you to do so will be null and void. We may transfer, assign, charge, sub-contract, sub-license or otherwise deal in any or all of our rights or obligations arising hereunder, at any time providing that such action does not serve to reduce the guarantees benefiting you hereunder.

The limitations of warranties and liability hereunder protect all our third party suppliers.

These Terms and Conditions constitute the entire agreement between us and you in relation to the Website and your use of the Website supersedes all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between us and you in relation to the Website.

The Agent agrees to keep all information it receives and collects in respect of the Vendor confidential. Notwithstanding the forgoing, the Agent acknowledges that it may disclose such information if required to do so by law, regulation or order of a court of competent jurisdiction only.

The provisions of these Terms and Conditions which by their nature survive termination or expiry of these Terms and Conditions, will survive cancellation of your registration or termination of the Services.

These Terms and Conditions are governed by the laws of the New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of the State of New South Wales.

If any of these Terms and Conditions are invalid, unenforceable or illegal, that term will be struck out and the remaining terms will remain in force.

If we do not act in relation to a particular breach by you of these Terms and Conditions, this will not be treated as a waiver by us of our right to act with respect to subsequent or similar breaches.