Shipping Policy

Australian & International Shipping Information

SUMMARY

  • We pack and ship our products nationally and internationally from our headquarters on the Sunshine Coast, Australia.
  • Standard Shipping: All Products which are in stock are dispatched within 2-3 business days.
  • Express Shipping: All Products which are in stock are dispatched within 1 business day.
  • We offer free shipping on all orders above $99. (Australia only)
  • International Shipping: All Products which are in stock are dispatched within 2-3 business days.

AUSTRALIA WIDE SHIPPING

Currency: All Shipping is Quoted in AUD.

Processing times:

Standard Shipping: After your order is placed in our system, all products which are in stock are dispatched within 2-3 business days. During periods where we encounter higher than normal volume, the 2-3 business day processing period may be extended however in these instances, we will endeavour to communicate with you and provide you with an alternative processing timeframe.

In the rare event that your goods are outof stock, we will endeavour to communicate with you within 24 hours of your purchase and provide you with a shipping update.

Express Shipping: After your order is placed in our system, all goods which are in stock are dispatched within 1 business day. During periods where we encounter higher than normal volume, the 1 business day processing period may be extended however in these instances, we will endeavour to communicate with you and provide you with an alternative processing timeframe.

In the rare event that your goods are out of stock, we will endeavour to communicate with you within 24 hours of your purchase and provide you with a shipping update.

Shipping Information:

Headquarters: We ship all products from our headquarters on the Sunshine Coast of
Shipping Supplier: We currently use Australia Post as our preferred Domestic shipping supplier, however occasionally may use additional 3rd parties if necessary.
Shipping Times: Shipping times can vary depending on a variety of factors, and are subject to Australia Posts Terms and Conditions. We use the following timelines as a guide of what to expect during standard delivery times:
  • Standard Shipping: 2-5 Business Days
  • Express Shipping: 1-3 Business Days
During peak seasons, allow for an extra 2-3 days.

Free shipping:

All Australian orders that are over $99 will receive free express shipping. This is automatically calculated on checkout.

INTERNATIONAL SHIPPING

Currency: All Shipping is Quoted in AUD, unless stated otherwise.

Processing times:

After your order is placed in our system, all products which are in stock are dispatched within 2-3 business days. During periods where we encounter higher than normal volume, the 2-3 business day processing period may be extended however in these instances, we will endeavour to communicate with you and provide you with an alternative processing timeframe.

In the rare event that your goods are out of stock, we will endeavour to communicate with you within 24 hours of your purchase and provide you with a shipping update.

Shipping Information:

Headquarters: We ship all products from our headquarters on the Sunshine Coast of
Shipping Supplier: We currently use Australia Post& DHLas our preferred International shipping suppliers, however occasionally may use alternative 3rd parties if necessary.
Shipping Times: Shipping times will be displayed during checkout, next to the shipping option that is available.

Customs Fees, Duty and Taxes: Please note, Reignite is not responsible for any customs fees, duty and taxes nor brokerage or additional delivery fees on International shipping.

If you have any questions on this, please contact us before placing an order.

FURTHER DETAILS ON YOUR ORDER

Please contact us to discuss any further details, problems or issues about your order. We will endeavour to get back to you within 24 hours.