Reignite Returns & Refund Policy

At Reignite Life, we have a Standard Refund Policy, which covers all of our products and programs.

Reignite Standard Refund Policy

We pride ourselves on creating premium quality products to support your optimal health and wellbeing. We want you to be absolutely satisfied with your Reignite experience.

We do not offer refunds for change of mind under our Reignite Standard Refund Policy, and all payments are final and non-refundable unless otherwise provided for under applicable Consumer Protection legislation. However if for any reason your product/s are damaged or faulty upon receiving them or they are not the correct products to what you ordered, we will exchange them with a replacement product of the same value.

Returns

Reignite offers a 21-day returns policy on all online product purchases if they are received by you under any of the following conditions:

1. Product/s are damaged
2. Product/s are faulty
3. Product/s are not the correct item/s you ordered

If your products meet the above conditions, we will exchange them with a replacement product of the same value.

To make a claim for a replacement, please follow the following steps:


1. Please contact us at info@reignitelife.com within 21 days of receiving your products and please include the following details.

• Name
• Contact Number
• Order number
• Photos of your order
• Details of the issue

2. We may require you to send your original products back to us. If we require this, we will communicate with you further and we will cover all transport costs involved in replacing and exchanging incorrect, damaged or faulty products.

To claim your out-of-pocket expenses for returning any product(s) to us, please send any copies of receipts for postage to info@reignitelife.com.

3. We will endeavour to send you out a replacement within 5 working days of receiving your returned goods.